Terms of service


(Applies to all purchases of Products and Services)



 A. These terms and conditions (“Terms”) apply to the sale or supply of all products or systems (“Products”), and the performance of all services (which includes any software provided as a service) (“Services”) by Aura Aware B.V. (“Aura Aware”) to you (“Customer”) and will form a necessary part of any Offer or Agreement therefore. Customer’s ordering of Products or Services from Aura Aware constitutes acceptance of these Terms, as such Terms may have been updated through the date of such order. As used herein, “Agreement” means any written agreement for supply, distribution, sale, or license of any Products or Services entered into between Aura Aware and Customer, or any purchase order that is issued by Customer and accepted by Aura Aware; and “Offer” means any quotation, proposal or offer provided to Customer by Aura Aware.

B. Products and Services may include web or mobile applications that may be subject to additional terms (“Additional Use Terms”) or software that may be subject to additional (end-user) software license conditions (“EULAs”), both from either Aura Aware or an affiliate, or third parties. Such EULAs or Additional Use Terms will be made available together with the web or mobile application or software, as applicable. Except where specified otherwise in a EULA or Additional Use Terms, such EULA or Additional Use Terms will form part of the Agreement. Software will not be sold to Customer, but licensed subject to the license terms in section 10 below.

C. In the event of any conflict or inconsistency between these Terms and the terms of any Agreement or Offer the terms of such Agreement or Offer will prevail. With respect to web or mobile applications or software, any Additional Use Terms or the terms of any applicable EULA will prevail over these Terms.

D. The terms “agreed”, “consent”, “confirmed”, “accepted”, "informed”, “notified” or “notice” and documents or acts of similar meaning will be deemed to be required to be done in writing, where "in writing" means hand-written, type-written, printed or electronically made, and resulting in a permanent The terms "includes" or "including" will be construed without limitation to the generality of preceding words.

E. Any different or additional terms in any purchase order, blanket instructions, terms of purchase or other writing from Customer will be deemed a material alteration of these Terms and are expressly objected to and rejected and will be of no force or effect. Commencement of performance or shipment will not be construed as acceptance of any of Customer's terms or conditions. Course of performance or usage of trade will not be applied to modify these Terms.

F. These Terms may be amended by Aura Aware by posting an updated version on its website, provided that in respect of an Agreement and an Offer the version of the Terms applicable as of the effective date of the Agreement or the date of the Offer will apply.

G. Offers by Aura Aware are open for acceptance within the period stated in such Offer or, in the event that no period is stated, within thirty (30) days from the date of the Offer, provided that Aura Aware may amend, withdraw or revoke any Offer at any time prior to the receipt by Aura Aware of the acceptance of an Offer. No order submitted by Customer will be deemed final or accepted by Aura Aware unless and until confirmed by Aura Aware. 

H. Customer is solely responsible for the accuracy of any order, including with respect to the specification, configuration or other requirements of Products and Services, and functionality, compatibility and interoperability with other products (not authorized by Aura Aware), as well as fitness for particular use. Customer warrants that the information provided to Aura Aware under an Agreement is complete, accurate and true, and Customer acknowledges that a failure to provide complete, accurate and true information or instructions to Aura Aware may detrimentally affect Aura Aware's ability to discharge its obligations or exercise its rights under an Agreement.

I. Any catalog, specification, price sheet or other similar documentation prepared by Aura Aware is strictly for convenience only and will not be deemed as an Offer. Aura Aware believes such documentation is complete and accurate at time of printing, but Aura Aware does not warrant that such documentation is error free. Aura Aware will not accept responsibility for any damages in connection with errors of measurements, descriptions, application recommendations and the like.

J. Products will be supplied in accordance with the standard functionalities, styles and sizes as described in Aura Aware’s catalogs or, for special or made-to-order Products, in accordance with Aura Aware’s drawings and specifications sheets. In the event of a conflict between an order of Customer and a drawing or specification sheet from Aura Aware approved by Customer, the latter will prevail.

K. Assumptions, exclusions and qualifications stated by Aura Aware in Offers, Agreements or otherwise will direct the Agreement and will be construed as part thereof and guide its execution and interpretation.

L. Where the performance under the Agreement relies on the approval, confirmation or acceptance by Customer of a (draft) proposal, design, deliverable, planning or any other action by Aura Aware, Customer shall do so within the period stated in the Agreement, or, in the event that no period is stated, within seven (7) days after receipt of a request from Aura Aware, in the absence of a response within such time period Customer will be deemed to have approved, confirmed or accepted as submitted by Aura Aware. 

M. In the event that Customer resells Products or incorporates Products and/or Services in offerings to its customer, Customer shall ensure that all its customers and/or end users of Products or Services comply with all relevant Customer’s obligations under the Agreement and these Terms, and that the terms of its agreement with each of its customer(s) or end user(s) are consistent with the Agreement and these Terms, failing which Customer shall indemnify, defend and hold harmless Aura Aware and its affiliates, and their officers, directors, agents, employees, successors, and assigns from and against, all losses, liabilities, costs (including legal costs) and expenses arising out of or in connection with any non-compliance.

N. In addition to Section M, any Customer that purchases Products and/or Services from Aura Aware intended for reselling is bound by the Aura Aware Reseller Terms Of Sale, which can be found at www.aura-aware.com.



 A. In consideration of the sale of Products and/or the performance of Services by Aura Aware, Customer shall pay all prices and fees (“Prices”) in accordance with the Agreement and this section Prices are in Euro and unless agreed otherwise based on Ex Works (EXW) (INCOTERMS latest version). Unless stipulated otherwise by the applicable INCOTERMS, Prices do not include any taxes, duties or other governmental fees, now or hereafter enacted, including value-added or similar taxes levied by any government, and Aura Aware may add these to the Price or invoice separately, and Customer will reimburse Aura Aware promptly on first request.

B. Subject to notice to Customer, Aura Aware reserves the right to adjust Prices for Products and/or Services not yet delivered or performed to reflect variations in individual costs of more than five percent (5%) including any foreign exchange rate fluctuations, raw materials and other costs of manufacturing and distribution, and labor costs, that take effect between the date of the Agreement and delivery of Products and/or performance of In addition, if an Agreement has a term longer than three (3) months, Aura Aware may adjust Prices as of each quarter (i) for the change in the most recently published Producer Price Index (PPI) compared to three (3) months earlier; and (ii) to reflect variations in the foreign exchange rate between foreign currencies and the Euro currency of more than 5% since the date of an Offer.

C. Any cancellation, delay or other change by Customer of a purchase order previously accepted by Aura Aware will require the prior approval of Aura Aware and the approval will be without prejudice to any rights or remedies Aura Aware may have under the Agreement or at law. If, on request of Customer, Aura Aware agrees to any such change in purchase order or a change in an Agreement, including a (partial) cancellation, delay or suspension, the addition, omission, alteration, substitution or modification of the design, quality, standard, quantity, manufacturing site or performance (including sequence, quantities or timing) of Products and/or Services (each, a “Variation”), or a Variation is required due to (i) changes in applicable laws, regulations or industry standards, (ii) emergency situations, (iii) incorrect or incomplete information provided by Customer, or (iv) non- compliance by Customer of any of its obligations under an Agreement, Customer shall reimburse Aura Aware for all costs and expenses incurred in respect of such Variation promptly on first request. 

D. Aura Aware may invoice Customer upon ordering of Products, or when Services have been performed. Aura Aware may require Customer to pay on fixed payment days; (ii) an advance payment of (part of) the Price; and/or (iii) invoice per separate specified phase, time period or milestone of performance. Customer shall make net payment within thirty (30) days of date of invoice to the designated bank account of Aura Aware. Customer shall pay all amounts due to Aura Aware in full without any set-off, counterclaim, deduction or (tax) withholding. 

E. In the event Customer fails to make any payment due under an Agreement on the due date, then, whether or not Aura Aware has made a formal demand for payment and in addition to any other rights and remedies available to Aura Aware, to the extent permitted by applicable law: (i) all amounts due from Customer will be considered payable and non-disputed, admitted debt; (ii) Customer shall pay Aura Aware interest on all due amounts from the due date until Aura Aware has received full payment thereof, at the rate of eighteen percent (18%) per annum or the applicable statutory rate, whichever is higher, and shall pay Aura Aware all costs of payment collection, including attorneys’ fees; and (iii) Aura Aware may cancel any credit issued to Customer and require, to its satisfaction, that Customer provides (additional) security, pre-payments or deposits, and may implement additional conditional payment terms or accelerate payments schedules for any outstanding performance.

F. Aura Aware may set off against and deduct from any amount that Aura Aware (or any of its affiliates) owes to Customer under any agreement any amount that Customer owes to Aura Aware or against any advance payments or deposits made by In the event that Aura Aware sets off amounts in different currency it will use a commonly used currency conversion rate.



A. Unless agreed otherwise, Products will be delivered EXW – Aura Aware facility (INCOTERMS latest version). Aura Aware shall perform Services at the location(s) agreed in the Agreement. Dates communicated or acknowledged by Aura Aware are approximate only, and Aura Aware will not be liable for, nor will Aura Aware be in breach of its obligations to Customer, for any delay in delivery or performance, provided that Aura Aware shall use commercially reasonable efforts to meet such dates. In the event of delay, Aura Aware shall use commercially reasonable efforts to deliver Products or perform Services (where applicable) within a period that is reasonably needed given the cause of the delay, failing which Customer's sole and exclusive remedy will be to cancel the purchase order for undelivered Products and Services.

B. Customer shall note any damage to Products caused in transit, or shortages thereto, on transport documentation immediately upon receipt of Products, with due regard to applicable instructions by Aura Aware or the carrier. All Products delivered under the Agreement will be deemed accepted by Customer as conforming to the Agreement, and Customer will have no right to revoke any acceptance, unless Customer provides Aura Aware notice of a claimed nonconformity within seven (7) days of the date of delivery. Notwithstanding the foregoing, any use of a Product by Customer or its customers after delivery will constitute acceptance of that Product by Aura Aware shall at its option and within a reasonable time, correct nonconformities by either repair, make available parts, replace or deliver missing Products, or credit the Price paid by Customer for undelivered Products.

C. Minor Nonconformities will not prevent or suspend acceptance by Customer of the Products, Services or both, and Aura Aware shall correct these within a reasonable time. “Minor Nonconformities” are nonconformities or anomalies that do not hinder the overall operation and intended use of Products or Services in accordance with the specifications.

D. Aura Aware may make changes to the design, materials, fit and finish of Products or change working methods, communication systems, software or any other elements of Services, and Documentation provided that such changes do not materially affect the functionality of the Product or Services. Unless specifically agreed otherwise, Aura Aware does not warrant the availability, accuracy, completeness, reliability, timeliness or output from Products and Services. Customer shall not use or rely on Products and Services for any other applications or purposes than agreed in the Agreement.

E. Customer explicitly acknowledges that certain features or functionality of Products and Services may rely on the availability and correct functioning of third party service providers, as may be indicated by Aura Aware, including supply of energy, data storage, connectivity and communication services. These are outside of the control of Aura Aware, and Aura Aware will have no responsibility or liability in this respect.

F. Customer is responsible for all information, orders, instructions, materials, and actions provided or performed by Customer directly or by third parties engaged by Customer (excluding subcontractors of Aura Aware) in connection with the delivery or performance by Aura Aware of any Products or Aura Aware will be entitled to rely on the accuracy and completeness of all information furnished by Customer, including where Aura Aware provides data collection, design or audit services. Upon request of Aura Aware, Customer shall promptly provide any other information, services or support under Customer's control and relevant to the performance by Aura Aware under the Agreement.

G. In the event of delay or interruption in delivery of Products or the performance of Services for reasons not attributable to Aura Aware or due to a Variation, the timelines for performance by Aura Aware will be amended accordingly. Aura Aware will be entitled (in addition to the increased costs referred to in Section C. to a reasonable compensation by Customer for any damages and/or costs incurred by such delay.



A. Customer shall use Products and Services only for their intended purposes and in accordance with all instructions contained in the manuals, guidelines, warranty terms and any other terms and conditions applicable to such Products and Services or provided by any personnel of Aura Aware, deployed or subcontracted by Aura Aware in the performance of an Agreement (“Personnel”). Customer shall maintain the site, site conditions and equipment supplied and/or used by Aura Aware in the performance of Services (including cablings, fittings and electricity supply) in good condition, repair, and working order, and shall protect same against damage and external influences.

B. Customer shall use and, where applicable, shall cause and ensure that end-users use web-applications, mobile applications and software in accordance with applicable Additional Use Terms and/or EULAs, and where applicable, keep a full back-up of such software installed readily available. In the event of a software error, Customer shall provide Aura Aware with alerts or error messages and support Aura Aware in updating or replacing software used in connection with performance under the Agreement.

C. Customer shall not perform (or permit) any activity on any equipment or software supplied and/or used by Aura Aware in the performance of Services, except normal use in accordance with the specifications or otherwise with the prior approval by Aura Aware. In the event of any unauthorized actions, Aura Aware may suspend the Services until the equipment or software has been restored to its original compliant state and charge Customer on the basis of a Variation, and until confirmed any warranty obligations of Aura Aware with respect to such Services will be null and void. Any changes to equipment or software owned by Aura Aware (or its licensors) will be exclusively owned by Aura Aware (or its licensors), even if such changes have been performed by or for Customer.

D. Unless expressly included in Services, for any Services requiring connection to a system from a remote location, Customer shall at its own expense and risk establish external system access for service staff of Aura Aware (or its subcontractors). Customer shall make available technically competent staff as and when required to support Aura Aware and, where applicable, Customer authorizes Aura Aware to make use of Customer's IT infrastructure to connect to and share data with specified systems and/or services to perform Services.

E. Aura Aware shall not be responsible for the failure of any of its Products or Services to provide the expected performance, benefits, effects or outcome arising from: (i) Customer’s failure to comply with the terms under the Agreement; (ii) failures or fluctuations of electric power; (iii) sunset/shutdown of connectivity and communication technologies; (iv) Force Majeure and other unusual external influences; or (v) Variations.



A. If included as part of Services, Aura Aware shall provide design services in accordance with specifications as agreed by the Parties in writing. Unless otherwise agreed, all IPR (as defined in Section 10.A) in and to the deliverables arising out of design Services will exclusively vest in Aura Aware or an Aura Aware nominee. Customer shall not use, publish, copy or disclose these without prior approval of Aura Aware, which approval Aura Aware may grant subject to certain conditions, including the payment of a reasonable fee.

B. All the documentation provided by Aura Aware in connection with the Products and Services, including any user manuals or instructions, catalogs, specification sheets, data, drawings, schedules, designs, source code, or any other documents or information obtained from Aura Aware or created by Aura Aware in whatever form including electronic or printed format (“Documentation”) will remain the property of Aura Aware. Documentation is not sold to Customer, but licensed subject to the license terms in Section 10 below. Unless otherwise agreed, all IPR in and to the Documentation is retained by Aura Aware or an Aura Aware nominee. Customer shall not use, publish, copy or disclose the Documentation except in accordance with these Terms.



This section applies where Aura Aware (or its subcontractor) will perform construction, cabling or installation activities (“Installation” or “Install”) or other Services at a site owned or controlled by Customer.

 A. Customer is responsible for the timely completion of preparatory works and site preparations in conformity with requirements set by Aura Aware. Customer shall prior to the agreed start of Installation or other Services on site, and in such a manner that Aura Aware can perform in the most efficient manner and within agreed time schedules: (i) provide and maintain the site conditions (including infrastructure); (ii) provide all necessary information, instructions, inspections, authorizations, approvals, permits and notify Aura Aware about the location of any cables, electric power lines, water pipes or the like, including surveys describing physical characteristics, legal limitations and utility locations for the site; (iii) provide site access, including traffic management, where applicable; and (iv) put at the disposal of Aura Aware all materials, tools, constructions and other facilities, and all other reasonable assistance in an accurate and timely manner, and at no additional costs to Aura Aware, all in compliance with applicable laws, including all applicable health and safety, electrical and building codes.

B. Customer shall not call Aura Aware upon site before the obligations under Section A. have been satisfactorily completed. In the event of waiting times of more than one (1) hour on a day, Aura Aware may reschedule and charge Customer a full working day for that day for the resources concerned. Customer shall (i) provide a fully qualified representative to support Aura Aware as and when required while working on site; (ii) provide utilities (including gas, water, electricity and connectivity), heating and lighting necessary for the performance on site; (iii) provide adequate and lockable rooms for Personnel (equipped with sanitary installations) and storage of materials, tools and instruments on or near the site; (iv) decommission and collect the materials that are replaced by Products and remove these from the site; and (v) assist Aura Aware during (performance) tests. Upon request of Aura Aware, Customer shall arrange for the temporary shutdown of facilities at the site.

C. Upon finalization of Installation or other Services on-site, Aura Aware shall notify Customer in accordance with the acceptance protocol agreed between the Parties. In the event that no such protocol has been agreed, within five (5) days after notice to Customer of finalization of installation or other Services on-site, Customer shall check and test the Service set-up, the Products supplied and/or Installed by Aura Aware and, subject to Sections 3.B. and 3.C., notify Aura Aware of any Defect (as defined in Section A., in the absence of which Customer will be deemed to have accepted the Service set-up, the Products supplied and/or Installed five (5) days after notice. Aura Aware shall resolve Defects so notified within a reasonable period in accordance with Section 9.



A. Risk of damage to or loss of Products will pass to Customer (i) upon delivery by Aura Aware to Customer in accordance with the applicable INCOTERM; or (ii) in the event that Aura Aware Installs Products on-site, unless agreed otherwise, upon delivery on- site.

B. Legal title to Products will pass to Customer only when Aura Aware (or its financiers) has received payment for such Products in full and, to the extent permitted by applicable law, Aura Aware received payment in full of all other amounts due by Customer under any other agreement with Aura Aware (or any of its affiliates). Until legal title to Products has passed to Customer, Customer shall (i) not assimilate, transfer or pledge any of the Products, or grant any right or title in the Products to any third party, except in the normal course of business and against payment or subject to retention of title; and (ii) ensure that the Products remain identifiable as Products owned by Aura Aware. In the event of breach by Customer, Aura Aware may require that Customer return to Aura Aware, at Customer’s cost (including costs for de-installation), all Products in which the title has not yet passed and Customer shall fully cooperate to enable Aura Aware to collect such Products and grant Aura Aware (or its representative) free access to the location of the Products, and other equipment supplied and/or used by Aura Aware in the performance of Services.



    Aura Aware will not be liable for any breach resulting from a Force Majeure event. If a Force Majeure event occurs, Aura Aware’s performance will be suspended for the period of such Force Majeure event. “Force Majeure” means any circumstances or occurrences beyond the reasonable control of Aura Aware, whether or not foreseeable at the time of an Agreement, as a result of which Aura Aware cannot reasonably perform or execute its obligations, including, without limitation, acts of God, natural catastrophes including earthquake, lightning, hurricane, typhoon, flooding or volcanic activities or extreme weather conditions, strikes, lock-outs, war, terrorism, political situation, civil unrest, riots, sabotage, vandalism, industry-wide shortages, breakdown of plant or machinery, fault or loss of electricity supply, cyber attacks and hacking or non- performance by suppliers of Aura Aware or by other third parties on which Services rely (including connectivity and communication services). In the event that Force Majeure event extends (or is reasonably expected by Aura Aware to extend) for a period of three (3) consecutive months, Aura Aware will be entitled to cancel all or any part of an Agreement without any liability towards Customer.



    A. In most instances, Aura Aware Products are sold subject to an applicable standard limited warranty either accompanying the product or as published on Aura Aware’s website as the standard warranty applicable for a particular Product (the “Standard Product Warranty”). For any Product that is sold by Aura Aware that is not subject to an applicable Standard Product Warranty, Aura Aware warrants only that for thirty (30) days from delivery to Customer the Products will be free from Defects. For any Services that are performed by Aura Aware, Aura Aware warrants only that for thirty (30) days from the performance, the Service will be free from Defects (except in respect of Installation where this thirty (30) days’ warranty period will commence upon acceptance as set out in Section C.. A "Defect" (or “Defective”) means, in relation to a Product, that a Product has any defect in material or workmanship which causes the Product to fail to operate in accordance with the specifications provided by Aura Aware, with consideration given to the overall performance of the Product and, in relation to Services, means that the Service has not been performed in a competent, diligent manner.

    B. Unless otherwise agreed by the Parties, Aura Aware does not provide any warranty for third party products, products not marked with the Aura Aware trademark or with trademarks owned by Aura Aware, nor for third party software, applications or services, or customized Products.

    C. Customer acknowledges that EULAs or Additional Use Terms may limit the warranty period for software (including web or mobile applications).

    D. In order to be entitled to make a valid claim under warranty, Customer shall promptly notify Aura Aware of alleged Defective Products or Defective Services prior to expiration of the warranty In the event that Aura Aware decides, in its sole discretion, that a claim under warranty is valid, Aura Aware shall, within a reasonable time, at its own option, repair or offer replacement products for Defective Products, or remedy or supplement any Defective Services. If despite reasonable efforts of Aura Aware, a Defective Product cannot be repaired, no replacement product can be supplied or Defective Services cannot be remedied or supplemented, Aura Aware shall make an appropriate refund or credit of monies paid by Customer for those Defective Products or Defective Services. Repairs, replacements or remedies will not extend or renew the applicable warranty period. Customer shall obtain consent from Aura Aware on the specifications of any tests it plans to conduct to determine whether a Defect exists. Replacement products supplied by Aura Aware may have minor deviations in design and/or specifications which do not affect the functionality of replaced Product. In respect of any replaced or credited Products, Aura Aware may, in its sole discretion, either claim the property of replaced or credited Products and require Customer to return these to Aura Aware, or instruct Customer to destroy these at Customer’s costs.

    E. Customer shall bear the costs of access for remedial warranty efforts by Aura Aware, including removal and replacement of systems, structures or other parts of Customer’s facility, the de-installation of Defective Products, and the re-installation of replacement products. Customer shall not return Products to Aura Aware without consent of Aura Aware and unless in accordance with applicable Aura Aware’ return policies. In the event that Aura Aware decides that a claim under warranty is not valid, Customer will bear the costs incurred by Aura Aware in handling and testing, and the transport of Products returned. 

    F. Any indemnification and warranty obligations of Aura Aware under an Agreement are conditional upon (i) proper storage, installation, use, operation, and maintenance of Products, all in accordance with user manuals, warranty policies and other instructions or terms communicated by Aura Aware to Customer; (ii) Customer keeping accurate and complete records of operation and maintenance during the warranty period and providing Aura Aware access to those records; and (iii) modification or repair of Products or Services only as authorized by Aura Aware. Failure to meet these conditions renders the warranty null and Aura Aware will not be responsible for normal wear and tear and environmental or stress testing. The warranty provided in this Section 9 does not apply to damage or failure to perform arising as a result of any Force Majeure or from any abuse, misuse, abnormal use, improper power supply, powers surges or fluctuations, corrosive environments, neglect, exposure or any use or installation in violation of the instructions or restrictions prescribed by Aura Aware or any applicable standard or code.

    G. Any indemnification and warranty obligation of Aura Aware under an Agreement will not establish, by themselves, any liability to third parties or the public. Nothing in an Agreement will be construed to create any obligation, standard of care or liability to persons or third parties.

    H. If a recall, retrofit, update, withdrawal or any other remedial action related to any Product is required, Customer shall fully cooperate and shall provide such assistance as Aura Aware may require. Customer shall keep accurate books and records to assure traceability of the Products in the event of a Product recall or any other remedial actions.




    A. Subject to Customer’s fulfillment of all obligations under the Agreement and these Terms, the supply of Products and/or Services (including software embedded in Products or Services) includes a non-exclusive and non-transferable limited license (without the right to grant sublicenses) to Customer under any intellectual property rights (including patents, utility models, registered and unregistered designs, copyrights, database rights, trademarks, domain names, trade secrets, know-how, semiconductor IC topography rights and all registrations, applications, renewals, extensions, combinations, divisions, continuations or reissues of any of the foregoing, collectively: “IPR”) of Aura Aware, to the limited extent that such IPR is embodied or embedded in the Products or Services purchased, to use or resell the Products (including Documentation) as sold by Aura Aware, and/or, for Services, to use the Services (including Documentation) during the term of the applicable Agreement in accordance with the applicable Services description. No rights to IPR are conferred to Customer or any third party other than explicitly granted under the Agreement or these Terms.

    B. In respect of any (embedded) software or other applications supplied to Customer, Customer shall not and shall not permit any third party to: (i) copy, reproduce, distribute, modify, adapt, alter, translate, or create derivative works therefrom; (ii) assign, sublicense, lease, rent, loan, transfer, disclose, or otherwise make available such software or other works; (iii) merge or incorporate such software with or into any other software; or (iv) reverse assemble, decompile, disassemble, or otherwise attempt to derive the source code or the algorithmic nature for such software, or to decode, de-crypt or neutralize any security measures in software or remove or circumvent the protection of software, without authorization from Aura Aware except as explicitly allowed under applicable law; (v) perform any action with regard to software in a manner that would require the software, or any derivative work thereof, to be licensed under Open Source Terms, including but not limited to: (a) combining the software or a derivative work thereof with Open Source Software, by means of incorporation or linking or otherwise; or (b) using Open Source Software to create a derivative work of the software, where “Open Source Software” means any software that is licensed under open source license terms that require as a condition of use, modification or distribution of a work: (1) the making available of source code or other materials preferred for modification, or (2) the granting of permission for creating derivative works, or (3) the reproduction of certain notices or license terms in derivative works or accompanying documentation, or (4) the granting of a royalty-free license to any party under IPR regarding the work or any work that contains, is combined with, requires or otherwise is based on the work.

    C. Customer acknowledges that third parties may own IPR related to Products or Services. Customer shall reproduce, without any amendments or changes, any proprietary rights legends of Aura Aware or its third party suppliers in any software or Documentation provided by Aura Aware.

    D. Aura Aware will be free to use in any way or form any ideas, suggestions, feedback or recommendations by Customer to Aura Aware regarding Products or Services ("Feedback"), without payment of royalties or other consideration to Aura Aware will own all IPR in Feedback. Aura Aware is entitled to use output, deliverables and creations resulting from the performance of Services for its own publicity or for promotional purposes.



    A. Customer shall promptly notify Aura Aware of any third party claim alleging that any of the Products and/or Services supplied to Customer by Aura Aware infringes any third party Upon such notice, Aura Aware may at its own option and at its own expense either: (i) procure for Customer the right to continue using such Product and/or Services; or (ii) provide a replacement non- infringing product for such Product of equivalent functionality; or (iii) modify such Product such that it is no longer infringing; or (iv) remedy such Service; or (v) make an appropriate refund or credit of monies paid by Customer for that Product and/or Services.

    B. In the event that a claim referred to under Section 11.A. results in any legal proceedings, Customer shall give Aura Aware full authority, at the option and cost of Aura Aware, to settle or conduct the defence of such claim. Customer shall provide Aura Aware with all assistance as Aura Aware may reasonably require in connection with such defence of such claim. Customer shall not enter into any settlement in connection with any such claim, nor incur any costs or expenses for the account of Aura Aware without the prior consent of Aura Aware.

    C. Subject to the provisions of Aections 11 and 12, Aura Aware will reimburse Customer in respect of any final award of damages by a court of competent jurisdiction holding that Products and/or Services as supplied by Aura Aware under an Agreement directly infringe any third party IPR, provided that the infringement is held to be directly and solely attributable to the use by Customer of the Products and/or Service as supplied by Aura Aware under the Agreement.

    D. Notwithstanding anything to the contrary provided in the Agreement, Aura Aware will not be liable for, and the obligations of Aura Aware set out in this Section 11 will not apply to: (i) any claim of infringement of third party IPR resulting from compliance with Customer’s design, drawings, specifications or instructions; or (ii) use of any Products, deliverables and/or Services other than in accordance with its specifications or any claim based on or resulting from any modification or adaptation of a Product, deliverables and/or Service made by or on behalf of Customer; or (iii) any third party IPR covering any assembly, circuit, combination, method or process, in the manufacture, testing or application in which such Products and/or Services supplied by Aura Aware may have been used; or (iv) any claim of infringement resulting from compliance with an industry standard applying to the Products or Services.

    E. With regard to any claim of infringement covered by Section D., Customer shall fully indemnify Aura Aware against any award of damages for any such infringement and shall reimburse all costs incurred by Aura Aware in defending any suit or proceeding for such infringement, provided that Aura Aware gives Customer prompt notice in writing of any such suit or proceeding for infringement and, if so requested, full authority to conduct the defence thereof.

    F. In the event that Aura Aware receives notice claiming infringement of third party IPR in relation to any Products and/or Services supplied or to be supplied under an Agreement, Aura Aware may, in order to limit or avoid liability, terminate the Agreement, suspend or discontinue the supply or performance to Customer of the Products and/or Services or parts to which such notice relates and Aura Aware will not be liable to Customer by virtue of such termination, suspension or discontinuation.

    G. Subject to the exclusions and limitations set forth in Section 12, the foregoing states the entire liability of Aura Aware for infringement of third party IPR in connection with the supply of Products and/or Services.




    B. Aura Aware will not under any circumstances be liable for any lost profits, lost savings, loss of data, loss of reputation, loss of goodwill, indirect, incidental, punitive, special or consequential damages, whether or not such damages are based on tort, warranty, contract or otherwise – even if Aura Aware has been advised, or is aware, of the possibility of such damages.

    C. In order to be entitled to make a valid Claim, Customer shall notify Aura Aware of any such Claim within thirty (30) days of the date of the event giving rise to the Claim, and any lawsuit relating to a Claim must be filed within one (1) year of the date of such notification. Claims that are not brought or filed in accordance with the preceding sentence will be null and void.

    D. The limitations and exclusions of liability will apply only to the extent permitted by applicable mandatory law.



    Customer shall maintain any technical, commercial and financial information, including any Offer and (pricing) terms, other data disclosed to Customer by Aura Aware, and any Feedback, confidential and shall not disclose such information to any third party and shall not use any such information for any purpose other than as agreed by the Parties and in relation to the Offer and/or the Agreement.


    A. Certain transactions of Aura Aware may be subject to export or import controls laws and regulations that prohibit or restrict the (re)export or transfer of certain items to certain countries, entities or individuals, such as the laws and regulations of the UN, EU and US (“Export Regulations”). The (re)export or transfer of Products and/or Services, as well as technical assistance, training, investments, financing, financial assistance, brokering and licensing of technology, are subject in all respects to the applicable Export Regulations and to the jurisdiction of the relevant authorities responsible for Export If any such (re-)export or transfer requires an export or import license, or is otherwise prohibited or restricted under Export Regulations, Aura Aware may, in its sole discretion, suspend its obligations to Customer until such license is granted or for the duration of any restrictions or prohibitions, or terminate (the relevant part of) the Agreement without incurring any liability.

    B. Customer shall impose all export control restrictions to any third party if the Products and/or Services are (re)exported or transferred to third At the request of Aura Aware and if required by applicable Export Regulations, Customer shall inform Aura Aware on any (re)export or transfer of the Products in order to comply with Export Regulations and any other regulatory responsibilities governing the sale of the Products, including requirements on the traceability of Products that may apply to Aura Aware. Customer shall not provide any statement or certification in support of restrictive trade practices or boycotts.



    A. Customer may not assign an Agreement, or any of its rights or obligations thereunder, without the prior consent of Aura Aware.

    B. Aura Aware may delegate, assign, sell, novate or subcontract in part or in whole its obligations and rights (including receivables) under any Agreement to any of its affiliates or any third party without the prior consent of Customer – and if such consent would be required under applicable law, such consent is herewith provided –, in which event Customer shall cooperate with Aura Aware’ efforts, including providing relevant information, executing documents and making payments to accounts or third parties as notified by Aura Aware.


    A. Customer shall at all times comply and shall take all actions reasonably necessary to ensure that its business partners shall comply, with all applicable local and international laws and regulations, including on anti-bribery and anti-corruption and the Export Regulations. Accordingly, Customer shall conduct its business honestly and not engage in any act of bribery or corruption.
      B. Should Aura Aware receive any indications about a breach of the obligation under A. Customer shall cooperate and provide Aura Aware with all information required to allow Aura Aware to verify such indications, and if founded, section 18 will apply.

      A. The Parties shall comply with all applicable legislation, rules and/or regulations on the health and safety of workers and/or employees, as well as health and safety of the public in the vicinity. Customer shall provide and shall procure that its employees, agents, contractors or subcontractors provide safe work surroundings for Personnel and other representatives and shall take those measures prescribed by law and any other measures necessary for the prevention of accidents at the site and to ensure the health and safety of Personnel at the Customer shall timely inform Personnel of required safety precautions and advise Aura Aware of all applicable site-specific health, safety, security and environmental requirements and procedures. Aura Aware has the right, but not the obligation, to, from time to time, review and inspect applicable health, safety, security and environmental documentation, procedures and conditions at the site.

      B. Customer shall ensure that no hazardous materials are present at the If hazardous materials are present, Customer shall and shall procure that its employees, agents, contractors or subcontractors handle these properly and if applicable, arrange for the appropriate removal and disposal thereof at the expense of Customer. If, in the reasonable opinion of Aura Aware, the health, safety, or security of Personnel or the site is, or may be, imperiled by security risks, terrorist acts or threats, the presence of or threat of exposure to hazardous materials, or unsafe working conditions, Aura Aware may, in addition to other rights or remedies available to it, evacuate some or all Personnel from the site (with the reasonable assistance of Customer), suspend performance of all or any part of an Agreement, and/or remotely perform or supervise Services (if possible) with no further liability to Customer.

      C. Conditions at a site that differ materially from those disclosed by Customer, or previously unknown physical conditions at site that differ materially from those ordinarily encountered and generally recognized as inherent in work of the character provided for in the Agreement, will be deemed a Variation.



      A. In the event of (i) a breach by Customer of any of the provisions of the Agreement or these Terms, including any failure to pay any amount as and when due; or (ii) in the reasonable opinion of Aura Aware, the financial position of the Customer (or a material change thereof) is likely to affect Customer’s ability to perform its obligations under the Agreement; or (iii) any proceedings in insolvency, bankruptcy (including reorganization), liquidation or winding up are instituted by or against Customer, whether filed or instituted by Customer (voluntarily or involuntarily), a trustee or receiver is appointed over Customer, or any assignment is made for the benefit of creditors of Customer; or (iv) Customer ceases, or threatens to cease, to carry on business, or (v) the control over or ownership of Customer changes, then Aura Aware may declare all amounts outstanding by Customer immediately due and payable and may set off any amount that Aura Aware (or any of its affiliates) owes to Customer under any agreement including any advance payments or deposits made by Customer, against amounts due pursuant to Section B.. In addition, Aura Aware may in its sole discretion by notice to Customer with immediate effect suspend or cancel any performance due from Aura Aware (including production, delivery, installation and commissioning of Products, obligations under warranty and performance of Services) or terminate the Agreement or any part thereof, without any liability, and/or suspend or cancel any credit terms offered to Customer. Aura Aware may only use the right to terminate an Agreement pursuant to this section if, in respect of an event under (i) above that is capable of being remedied, Customer fails to remedy the breach within fourteen (14) days, or in respect of an event under (ii), Customer fails to provide Aura Aware with a bank guarantee or other security to the satisfaction of Aura Aware within fourteen (14) days.

      B. Customer shall indemnify, defend and hold harmless Aura Aware and its affiliates, and their officers, directors, agents, employees, successors, and assigns from and against, all losses (including loss of profits or turnover), liabilities, costs (including legal costs and costs incurred in relation to unfinished products) and expenses arising out of or in connection with any of the following events: (i) a breach by Customer of any of the provisions or obligations of the Agreement or these Terms, or the occurrence of any of the other events set out in Section A.; (ii) any claim by third parties for any loss, damage or injury or death caused or alleged to be caused by the negligent use, application, or installation of Products, or caused by any modification of Product or integration of Product into other products not authorized by Aura Aware, by Customer or its contractors, agents, affiliates or customers to whom it sold Product; or (iii) non-compliance by Customer with Section 7.B., in which event costs will include the full replacement costs of products, systems or other equipment.

      C. Upon (early) termination or expiration of an Agreement, (i) all rights and licenses granted to Customer under that Agreement will immediately cease; (ii) Customer shall return, delete (including from all hard disks and memory) or destroy (and a duly appointed officer shall certify to such destruction) all information disclosed under Section 13, including software not embedded in Products, and all copies thereof; (iii) return to Aura Aware, at the costs of Customer, any Products of which (legal) title has not passed to Customer (in accordance with Section 7) and any other products, systems or equipment supplied and/or used by Aura Aware in the performance of the Services; and (iv) all reasonable costs and expenses incurred by Aura Aware (including a reasonable profit) for any activities related to work performed by Aura Aware prior to such termination will be considered due, payable and non- refundable.

      D. In the event of a suspension that lasts for more than one (1) month, the provisions of Section 18.C.(iv) will also be applicable to any activities related to work performed by or for Aura Aware prior to such suspension.

      E. The rights of Aura Aware pursuant to this Section 18 will be in addition to any other rights and remedies Aura Aware may have at law or in equity. In the event of termination of an Agreement, the terms and conditions destined to survive such termination or expiration will so Termination will not affect the rights of the Parties accrued up to the date of termination.



      A. The laws of the Netherlands govern all Agreements, Offers and these Terms, without regard to conflict of law Any legal action or proceeding arising out of or in connection with an Agreement, an Offer or these Terms that cannot be settled through consultation in good faith within thirty (30) days after notice from either Party that a dispute exists, will be brought exclusively in the courts of Amsterdam, The Netherlands, provided that Aura Aware will always be permitted to bring any action or proceedings against Customer in any other court of competent jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods will not apply.

      B. Nothing in this Section 19 will be construed or interpreted as a limitation on either Party’s right under applicable law to seek injunctive or other equitable relief, to take any action to safeguard its possibility to have recourse on the other Party or to bring action or proceedings in relation to any failure to pay any amount as and when due.



      A. Each Party shall comply with all applicable data protection laws. Unless agreed otherwise by the Parties, Aura Aware (or its subcontractors) will not process information relating to any identified or identifiable natural persons (“Personal Data”) for Customer or on Customer’s behalf. In the event that Aura Aware processes Personal Data as part of its own legitimate business purposes, it will do so in accordance with the Aura Aware Privacy Policy that can be found on aura-aware.com.

      B. Customer acknowledges and agrees that Aura Aware and its affiliated companies (or their respective subcontractors) may collect information and data generated from Products and Services (including any third party product, service or system provided in conjunction with the Product and/or Service) and/or the use thereof (“Usage Data”). Aura Aware is entitled to use the Usage Data, free of charge, at any time during the term of an Agreement and afterwards, in its sole discretion for any purposes whatsoever, including to aggregate or compile Usage Data with other data, create IPR or derivative works of or modify or adapt Usage Data to provide, maintain, and improve products and services, and to develop new products or features or Unless otherwise stated in the Agreement, EULA or Additional Use Terms, Aura Aware shall ensure that the use of Usage Data will exclude any Personal Data and any data that would enable the identification of Customer or company or organization.



      A. The invalidity or unenforceability of any provision of these Terms or an Agreement will not affect the validity or enforceability of any other provision thereof, all of which will remain in full force and effect. In the event of such finding of invalidity or unenforceability, the Parties shall endeavor to substitute the invalid or unenforceable provision(s) by such effective provision(s) as will most closely correspond with the original intention of the provision(s) so voided. At reasonable notice, Customer shall assist Aura Aware in verifying Customer's compliance with the Agreement.

      B. In the event an Agreement, alone or together with related agreements between Aura Aware and Customer and/or between either Aura Aware or Customer and any third party, qualifies as an agreement of credit for goods as referred to in section 7:84 Dutch Civil Code (“DCC”), sections 86, 88 paragraph 1, 89, 90, 94, 95 paragraphs 1 and 2, 96 and 99 of Book 7 DCC do not apply to such Agreement and the related agreements. This applies regardless of whether Aura Aware has assigned, in whole or in part, any of its rights and/or obligations under such agreements.

      C. Any right of Aura Aware set out in these Terms will be without prejudice to any rights or remedies Aura Aware may have under the Agreement or at law or in equity. Customer acknowledges that Aura Aware and any of its affiliates are intended to be third- party beneficiaries for purposes of all benefits under, and may enforce the provisions of the Agreement, including these Terms, where applicable. The failure or the delay of either Party to enforce any provision of these Terms or an Agreement will not constitute a waiver of such provision or a waiver to enforce it.

      D. The terms of an Agreement (including these Terms and any other terms and conditions forming part thereof) state the entire understanding and agreement between the Parties as to the sale of Products and performance of Services under that Agreement and will supersede any prior promises, agreements, representations, undertakings or implications whether made orally or in writing between Aura Aware and Customer with respect to the subject thereof. The Parties expressly acknowledge that, in entering into an Agreement, no reliance has been placed on any representations which have not been incorporated as part of that Agreement. No variation to an Agreement will be binding upon either Party unless made in writing and signed by an authorized representative of each of the Parties.

      E. Prices and terms are subject to correction for typographical or clerical errors.


      Aura Aware B.V.

      Address: Jollemanhof 18-A

      1019 GW Amsterdam The Netherlands

      CoC: 77912934

      Notices: legal@aura-aware.com